As suggested by its name, the Bismarck Cancer Center’s Financial and Support Services department provides a number of critically important services, including both patient and administrative functions. Services provided to the public and to patients include answering the telephone, greeting and directing all patients and visitors, scheduling patient appointments, registering all new patients, providing transcription of patient medical records, and expediting communications with other providers and organizations. Other patient services include the provision of needed financial counseling and assistance and making arrangements for any needed assistance with housing and transportation needs. Administrative services include providing all accounting, billing, payables, collections, and financial reporting services, and preparing financial analyses.
Lolly, Financial & Support Services Manager
Started at Bismarck Cancer Center: 2007
Previous Experience: MedCenter One, Ryson Home Services, Prairie Peddler and Sociale
Lolly thoroughly enjoys working with both patients and her co-workers; she’s delighted to be part of the BCC team. Her personal heroes include her parents. She recognizes their willingness to help others with a positive attitude and influence; Lolly considers them her rock. She’s grateful for her life, her family, health, job and friends.
Palma, Accounts Payable, PRN
Started at Bismarck Cancer Center: 2012
Palma was emotionally touched when a patient’s treatment ended and he cried because he wouldn’t see the staff at Bismarck Cancer Center any longer; she holds it as a very memorable moment for her.
Brandon, Human Resources/Billing
Started at Bismarck Cancer Center: 2014
Previous Experience: Missouri Valley YMCA
Education: B.S. in business administration from Dickinson State University.
Brandon decided to come to BCC because he had heard about how great of a place it was and had seen what we do for our community. He enjoys working here because he knows BCC has an incredible staff that treats our patients as if they are family.
Christine, Billing Representative
Started at Bismarck Cancer Center: 2014
Previous Experience: Coventry Healthcare
Education: A.A. in Art, a Certificate of Completion in Hotel Management, ROCC (Radiation Oncology Certified Coder) certified, and currently working towards becoming a Certified Professional Coder through the AAPC.
After working in the insurance field for so long, Christine wanted to see the healthcare profession from the other side, from the perspective of the provider. She had spent seven years working from home and missed working around people every day, so she decided to make a change and challenge herself. She loves her coworkers every day; they are always prepared with a warm greeting and a smile on their faces.
Started at Bismarck Cancer Center: 2016
Previous Experience: CHI St. Alexius Health in community health, patient access, registration, accounts and customer service relations
Education: Bachelor’s Degree in Business Administration and Human Resources.
Faye is motivated by the steadfast commitment that the leadership and physicians have to providing the highest quality, comprehensive care to our patients. She is inspired by our patients every day and enjoys making their time at the BCC comfortable and convenient. Faye says her involvement with the people she works with and meets at the BCC have been blessings in her life
Jennifer, Patient Billing Representative
Started at Bismarck Cancer Center: 2015
Previous Experience: CHI St. Alexius Heart and Lung Clinic
Education: Rasmussen College with a degree in Health Information Technology
Jennifer is motivated by working in the health care field and using her schooling to help her with daily tasks and duties. She also enjoys working with a great group of people.
Emilee, Accounts Payable
Started at Bismarck Cancer Center: 2017
Previous Experience: Sanford Patient Service Specialist
Emilee came to the Bismarck Cancer Center with her grandfather when he was a patient there and enjoyed seeing how nice and caring everyone was that worked there. She enjoys the outdoors and spending time with her daughter. Her favorite BCC event is Drive to Survive.